Frequently Asked Questions

  • Currently, we are only shipping Canada-wide at this time. See below for rates:

    • $20 Canada-wide

    • Free shipping over $200

    • Free Calgary delivery (within city limits)

  • We hope you love your purchase from KOOKS Kids Club.

    If you're not completely satisfied, returns are accepted within 14 days of delivery for a refund to your original payment method.

    To be eligible for a return, items must be:
    • Unworn
    • Unwashed
    • In original condition
    • Have all tags attached

    Customers are responsible for return shipping costs.

    Sale items, gift cards, and promotional items are final sale.

    If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we'll make it right.